Privacy Policy

Last Updated: 04 December 2025

Soft Tex N Technology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application(s) and related services (collectively, the "App").

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and any other information you voluntarily provide when registering or contacting us.
• Business Data: Textile & garment-related data (production, inventory, sales, purchase orders, etc.) that you enter into the App for using our ERP system.
• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: How you interact with the App, features used, time and date of usage, and crash reports.
• Location Data: Only if you explicitly grant permission (used for certain features like delivery tracking, if applicable).

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining the App and its services
• Processing your transactions and managing your ERP data
• Improving, personalizing, and expanding our services
• Communicating with you (support, updates, promotional offers)
• Detecting and preventing fraud or technical issues
• Complying with legal obligations

3. Data Storage & Security

Your data is stored securely on cloud servers located in India and/or internationally with industry-standard encryption. We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following cases:

• With trusted service providers (cloud hosting, analytics, payment gateways) who are bound by confidentiality agreements
• When required by law or to protect our legal rights
• In case of merger, acquisition, or sale of assets

5. Third-Party Services

The App may use third-party services such as Google Analytics, Firebase, or payment gateways. These services have their own privacy policies and we encourage you to review them.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent where applicable
• Request data portability
• Object to processing of your data

To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us